Customer Service MindStretcher
- Face to Face
- 1
- 90 Minutes
Book your free evaluation
In this engaging MindStretcher activity, we will establish fundamental principles for delighting and building stronger relationships with both external and internal customers.
During this interactive session, we will explore thought-provoking issues that encourage group discussions. They will prompt you to assess your own performance, evaluate your organisation's customer-centric approach and facilitate meaningful conversations on various customer service topics.
Learning Objectives:
- Improve customer communication skills
- Master problem-solving techniques
- Develop empathy and customer Insight
- Exceed customer expectations consistently
- Foster a customer-centric culture
Throughout the session, we will Challenge misconceptions about customer service, Analyse real-world examples of customer service in action, Assess your personal customer service skills, Test your knowledge of your organisation's policies and procedures and establish fundamental ground rules for exceptional service.
We will also delve into essential questions, such as, Do you truly know your top customers ? How effectively do you treat 'internal' customers within your organisation?
By the end of this MindStretcher journey, you will develop actionable plans to implement valuable lessons in your workplace. These insights will boost your confidence, inspire motivation and ultimately win over your customers.
Join us on this path to Customer Service Excellence!
